House Cleaning Service Policies
Our Promise
- Provide a professional house cleaning
service that is licensed and insured.
- Provide all cleaning supplies and equipment, including
vacuums.
- Guarantee no smoking in your home or use of any
food items.
- Provide trained cleaning person(s) on the date specified.
Other Information
- Due to exposed liability, we cannot care for pets,
plants or children.
- Enjoy your house cleaning service!!!
Our Guarantee
Your business is important to us and we want
to make sure you are happy. If the quality of work performed
and paid for, is not satisfactory, contact us within 24
hours and we will make arrangements to rectify the situation.
Satisfaction is our Guarantee!
Holiday Cleaning
If your house cleaning service falls on a
holiday, call early for a reschedule. Please remember as
we reschedule, time constraints will be difficult to work
around, so keep those days as open as possible.
Lock Outs
If you find it necessary to be away during
a scheduled cleaning, please notify the office to either
reschedule your cleaning or provide alternative access for
the cleaners. Your cooperation and assistance is greatly
appreciated. Remember, lock out charges are $28.00
To avoid being charged this fee, make sure we know how
to enter your home or provide the service with a key.
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Insurance
Our employees are insured to protect against
any loss or breakage that may occur while we clean your
home.
All employment taxes are paid and all employees are covered
under workman's compensation if one of our employees are
hurt on the job.
Cancellations, Reschedules & Illness
We require 48 hours notice for reschedule
or cancellations. There will be a $28.00 charge for no notice
cancellations and lockouts. If you are sick and its your
cleaning day, please call our office by 7:30 am. We will
do our best to reschedule your cleaning that same week.
Please do not have us clean if your family is home with
the flu. Remember you are home because you are contagious!
Thank you.
In order to provide you with the best
possible service, please...
- Make your home accessible. A key that is accessible
to the cleaning person(s) is usually the best method.
A fee will be charged if we are unable to access your
home. (See House Cleaning Service Cancellation procedures.)
- Turn off alarm system. If you choose to leave the
alarm on and have the service disarm, we will not be
be held responsible for false alarms or misuse of he
alarm system.
- Have your home picked up and ready to be cleaned
to avoid additional charges.
- Have your valuables put away to avoid accidents.
Limited liability protection for valuable antiques or
non-replaceable items.
- Customer has 30 days to request or report damaged
or broken items for replacement or repair. After 30
days customer assumes liability.
- Let us know how we are doing. Complete the Customer
Service Evaluation that is left at the time of service,
or submit your comments online.
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